1. General

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These terms and conditions set forth the conditions for the use of the Heartbreak Hotels Support Shop (hereinafter referred to as "Support Shop"). By purchasing products or services through the Support Shop, you fully accept these terms.

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2. Provider

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The Support Shop is operated by the following company:

BLACOON RETREATS AS
Managing Director: Erik Puzig
Address: Rondanevegen 518, 2670 Otta, Norway
Phone: +47 98 67 12 77
Email: retreats@blacoon.com
Organization Number: 934054806

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3. Offer and Conclusion of Contract

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The products and services presented in the Support Shop do not constitute legally binding offers but serve merely as a non-binding invitation to place an order. A contract is concluded only when your order has been explicitly confirmed by us.

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4. Prices and Payment Terms

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All prices are inclusive of the statutory value-added tax, unless otherwise stated. Payment can be made through various payment methods, including PayPal and Vipps for donations. The provision of services or shipment of goods will only occur once full payment has been received.

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5. Delivery and Provision of Services

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Physical products will be shipped to the address you provide within the specified delivery period. Digital products or services will be provided in accordance with the respective product description. In exceptional cases, delays may occur.

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6. Right of Withdrawal

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Consumers have a statutory right of withdrawal. More detailed information on the right of withdrawal and the withdrawal form can be found [here].

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7. Warranty and Liability

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The statutory warranty rights apply. Our liability is excluded unless there is intentional or grossly negligent fault on our part.

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8. Complaints, Exchanges, and Returns

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• Complaints: If you are dissatisfied with the product or service you received, please contact us immediately at retreats@blacoon.com so we can resolve the issue.

• Exchanges: We offer exchanges for products that are faulty or not as described. To process an exchange, please contact us within 14 days of receiving the product.

• Returns: Consumers have the right to return products within 14 days of receipt, provided the product is unused and in its original packaging. ​

Consumers have the right to return products within 14 days of receipt without providing any reason, provided the product is unused, in perfect condition, and in the original packaging. No additional costs are charged for the return, except for shipping fees. Please return the product to the following address
BLACOON RETREATS AS
Rondanevegen 518, 2670 Otta, Norway

Email: heartbreak@blacoon.com

Please note that digital products or services are excluded from the return policy unless they are defective or do not match the description.

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9. Data Protection

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Your personal data will be processed in accordance with our privacy policy. Detailed information on the processing of your data can be found in our privacy statement [here].

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10. Information on Voluntary Donations

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The Heartbreak Hotel, operated by BLACOON RETREATS AS, welcomes external support and voluntary donations in order to implement and realize projects and services at our hotel.

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These projects particularly include the free shuttle service for our guests, so that it can be maintained and further expanded, as well as the renovation and preservation of our historic hotel.

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Donations are voluntary and are not linked to a booking, any consideration, or other services. All donations are used exclusively to support the projects mentioned above at the hotel.

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As a small token of appreciation, supporters may optionally choose one of the products from our support shop. This is a voluntary gesture of appreciation and does not constitute a consideration in the legal sense.

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Alternatively, it is also possible to support our hotel directly on site. Donations can be made at the hotel bar or at the reception desk. Please simply speak to our staff – our team will be happy to provide you with further information about the available support options.

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No Commitment / Cancellation of Recurring Donations

There is no minimum term or binding commitment. If you have set up a recurring donation, you can cancel it at any time without giving a reason.

 

To cancel a recurring donation, please contact us at:

Phone: +47 90 91 10 30
Email: heartbreak@blacoon.com

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Alternatively, an ongoing payment can be cancelled directly through the respective payment provider (e.g. Vipps) at any time.

 

Company Information

BLACOON RETREATS AS
Managing Director: Erik Puzig
Rondanevegen 518
2670 Otta
Norway

Organization number: 934054806

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This information is provided in accordance with the requirements for transparent payment and contractual conditions under the applicable provisions on consumer protection and electronic payment services, particularly in accordance with the principles of the EU Payment Services Directive (PSD2) as well as the general information obligations in electronic commerce.

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We sincerely thank you for your support.

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11. Final Provisions

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If any provision of these terms and conditions is or becomes invalid, the validity of the remaining provisions shall remain unaffected. The law of the Kingdom of Norway shall apply, excluding the UN Sales Convention.

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As of: 30.02.2025