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Frequently
Asked Questions

House guide

Hotel policies

A handful of agreements that keep Heartbreak feeling like Heartbreak Hotel.

Cancellation Policy

Reservations are non-refundable and cannot be cancelled once confirmed. If you have any questions regarding your booking, please contact us and we will do our best to assist.

Pet Policy

Pets are welcome at Heartbreak Hotel and can stay free of charge as part of your booking. To help us prepare for your arrival, we kindly ask that you inform us in advance if you are travelling with a pet.

Self Check-in

Enjoy flexible arrivals with our self check-in system. Detailed instructions are provided before arrival, allowing you to check in at your own pace, day or night.

Smoking Policy

Heartbreak Hotel is a non-smoking property. Smoking is only permitted in designated outdoor areas.

Cancellation Policy

Reservations are non-refundable and cannot be cancelled once confirmed. If you have any questions regarding your booking, please contact us and we will do our best to assist.

Pet Policy

Pets are welcome at Heartbreak Hotel and can stay free of charge as part of your booking. To help us prepare for your arrival, we kindly ask that you inform us in advance if you are travelling with a pet.

Self Check-in

Enjoy flexible arrivals with our self check-in system. Detailed instructions are provided before arrival, allowing you to check in at your own pace, day or night.

Smoking Policy

Heartbreak Hotel is a non-smoking property. Smoking is only permitted in designated outdoor areas.

Most asked

The questions guests ask most often

From check-in rituals to morning coffee short, considered answers to settle the small details before your arrival.

What time is check-in and check-out?

Check-in is available 24/7 via our self check-in system. Check-out is by 11:00 AM on the day of departure.

Yes, dogs are welcome in our pet-friendly rooms. Please select a pet-friendly room when making your reservation or contact us by phone before your arrival so we can reserve a suitable room for you.

Yes, complimentary Wi-Fi is available throughout the hotel for all guests.

Yes, we offer free parking directly outside the hotel. No reservation is required.
Cancellation and modification policies depend on your booking rate and booking channel. Please refer to your booking confirmation or contact us directly if you have any questions.
Yes. Heartbreak Hotel can be booked exclusively for weddings, corporate events, birthdays, anniversaries, and private celebrations. Contact us for a personalized offer.
Guest experience

Before You Arrive

A few helpful notes to make your stay at Heartbreak Hotel as comfortable and enjoyable as possible.

01

What should I pack?

Weather in the mountains can change quickly, even during summer. We recommend bringing comfortable outdoor clothing, sturdy shoes and a warm layer for evenings. Whether you’re exploring Rondane, walking through the valley or simply relaxing at the hotel, being prepared helps you make the most of your stay.

02

What activities are
available nearby?

Heartbreak Hotel is perfectly positioned for exploring some of Norway’s most beautiful landscapes. Guests can enjoy hiking in Rondane National Park, scenic drives through Gudbrandsdalen, rafting on the Sjoa River, cycling, fishing and countless opportunities to experience Norwegian nature throughout the year.

01

How many nights do you
recommend?

While a single night offers a glimpse of the valley, we recommend staying at least three to five nights. This allows enough time to slow down, explore the surrounding nature and fully experience everything the region has to offer.


The fine print

Everything else

The smaller details that round out your stay.

Which payment methods do you accept?
We accept all major credit and debit cards. The available online payment methods will be displayed during the booking process.

Yes, group bookings are always welcome. Feel free to contact us if you’d like to reserve multiple rooms or plan a stay for a larger group.

Yes, the entire Heartbreak Hotel can be booked exclusively for weddings, anniversaries, corporate events, and private celebrations. We’d be happy to prepare a personalized offer for you.
Late check-out is available subject to availability. Simply ask us before your arrival or during your stay.

Please contact us before booking so we can determine together whether our rooms and facilities meet your individual requirements.

I forgot something. What should I do?
Please contact us as soon as possible after your stay. We’ll gladly help you locate your belongings and arrange for them to be returned.
Of course. We do our best to accommodate special requests whenever possible. Just let us know before your arrival.

Yes, our gift vouchers make the perfect gift for anyone looking to enjoy a memorable getaway in Gudbrandsdalen.

Yes. Throughout the year, we regularly offer seasonal packages and special promotions. Visit our website or follow us on social media to stay up to date and make sure you don’t miss any offers.
We kindly ask all guests to respect one another and treat our hotel with care. Smoking is not permitted inside the building.

Can’t find what you need? Our concierge is one call away.

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